9.Explain and clarify a situation

G: Hi Clàudia. How was your afternoon?
C: No bad, thanks.Why do you ask?
G: Because you told me that you were going to a friend's house for study , but I heard that you were in town.
C: Who told you that?
  G: Marta said that she'd seem you. How come you didn't tell me about it?
C: 'Cause I was only there for two hours. Then, for finish my work, I needed a book form the library, so I left. 
G:Are you telling me the truth?
C: Honestly, it's true! If you don't believe me, you can ask Marta.
G:OK, OK. I believe you. Sorry, Claudia.
C. That's Ok.

8.CONSOLE AND ENCOURAGE

G: Hey Clàudia, you look a bit down. What's the matter?

C: Oh, I've just split up with my boyfriend.

G: Oh, I'm sorry to here that. It isn't the end of the world though.

C: I know, but I I'm really going to miss him.

G: Don't take it too badly- at least there are a lots of boys in the world.

C: That's true, I suppose.

G: Look at this way- if you hadn't split up with him, you'd  lose a lot of oportunities.

C: Yeah, maybe you're right.

G: Cheer up! Come on- let's go to a café or something.

C: Ok. Thanks, Gemma. I feel a bit better now.

APOLOGIZE FOR A MISUNDERSTANDING.

G: Excuse me. Can I have a word with you?

C: Yes. Is there a problem?

G: I'm afraid so. Did you know this disco is strictly no under 18s

C: No I didn't

G: Didn't you see the sign?

C: No, I'm afraid not.

G: Have you been here before to have fun?

C: No, I live out of town.

G: Well, If I were you, I'd look for a different place.

C: OK.Sorry about that. I didn't realize

G: That's OK. Remember for next time

Discuss a questionnaire

Gemma: Hey, Claudia. We're doing a questionnaire about identity. Do you want to hava a look?

Clàudia: Yeah, go on then. Ask me something.

G: OK. I'll ask you the interesting ones. Do you think thath music changes people?

C: mm.. Yes I think so.

G: Yes me too. Right, do you always hang out with the same group of people?

C: Oh, that's a difficult one. No always, no.

G: No, me neither. OK. How about this one- do you wear different colours for different moods?

C: mmm.. Not always.

G: We're a bit different then.

Change something in a shop

G: Hello. Are you OK there?

C: Yes, hi. I was given these jeans as a present but they're too big. Is it OK if I change them?

G: That should be OK. Have you got the receipt?

C: Yes, here you are.

G: OK. Well actually, we've sold out of those jeans, I'm afraid. You can choose something else if you like.

C: Oh, right. Can I try these things on?

G: Yes, sure. The changing rooms are over there.

C: What do you thing of this skirt? It isn't too long is it?

G: No, i don't think so. It's really cute.

C: OK, I'll take it then. Thanks

Ask for and give information

Gemma: Hello, there. Can I help you?

C: Yes, I'm staying in Mallorca with a friend next week and we were wondering if there's anyting to see around there. Have you got any information?

G: Yes, there are day trips around the city if you're interested. I'll get you a leaftlet.

C: That sounds good. What time do the trips?

G: Oh, they're fairly regular- they go every day except Sunday at nine and eleven.

C: OK. And how much is the trip? We've got students cards.

G: Let's see. Well, in that case it's 8 pounds per person. The full price is 12 pounds

C: That's fine. We'll go on Monday then. Do we need to book it?

G: I'll book it for you if you like. Can I take your names?

Exhange opinions

Clàudia: Hi Gemma. Have you seen these?

Gemma: No what are they?

Clàudia: They're poster of anti-smoking campaign. All the students in the school have to say which one's best, and why.

Gemma: Let's see. Mmm. What do you think?

Clàudia: I can't really decide, but I suppose the one on the right has got clearer message. Do you agree?

Gemma: Well, yes and no. It's clear, but it isn't very effective.

Clàudia: Why's that?

Gemma: Well, I reckon you should be positive. For me, the one on the right is trying to be scary.

Clàudia: Mmm. You might be right there.

INVITE SOMEONE OUT

Ge: Hi, Clàudia. I haven't seen you for a while. How are the things?
C: Not bat. How are you?
Ge: I'm OK. Hey have you seen that comedy film yet? It's one at the cinema in town this week.
C: No, I haven't, but I've heard it's funny
Ge: I'm going to see it with some friends tomorrow. Do you fancy coming?
C: Yeah, OK. That would be great. What time?
Ge:I'm not sure, I'm going text you, Ok?
C: Perfect, See you later, Gemma.
Ge: Bye Clàudia!

Talk about events in the past

C: Did I ever tell you abut my last travel?
Ge: No, when was that?
C: Oh,it was one year ago now. I've got some photos.
Ge: Where was that?
C: Was in Menorca with my friends.
Ge: Oh, can I see the photos? Were there many people there?
C: yes, there were about a hundred of us.
Ge: Did you have a good time?
C: Yes we did. We all had a great time. The best bit was at the end of the day.
Ge: What happened then?
C: The last night it was a summer party with some famous people and the music was great. Ge: That sounds great!